DELIVERY INFORMATION
Shipping will be added to your order at checkout. It’s calculated on weight. All orders over 15kg are collection only.
Shipping costs are subject to change.
All items are posted out via Hermes and we don’t charge extra for packaging costs. In-line with our sustainability policy we endeavour to use fully recyclable packaging where possible.
We will take great care packaging up your goods. If an item is unavailable we will ship separately. I shall notify you if this is ever the case.
If for any reason you should receive your plant/ plant goods in poor condition please send photographs upon discovery. We can open a dispute claim with you within 6 hours of the parcels notified as delivered that we receive from the courier. If for any reason your products arrive damaged from posting we will take up a dispute with the courier company and therefore require photographic proof from you of the errors at hand.
If you require your item for a specific date please do contact me to check when the estimated date of arrival could be to avoid ordering something that may not arrive in time.
If you are local and wish to avoid shipping we do offer a collection which we have currently two locations. Please select at time of ordering.
Please provide your mobile number for tracking updates. I believe you have to download their app to access this tracking info.
Due to the perishable nature of our plants- we will package and post them out at times that are best for each plant to avoid in relation to the time and date your order is made. This will avoid un necessary time your plant is in transit. We will post out on days between Monday and Thursday avoiding the weekend and the likelihood they will spend extra time boxed and in the hands of the couriers.
